SECTION 1: TAXES

1.1 HARMONIZED SALES TAX (HST)
The estimate provided does not include HST. This tax will be added to the final bill where applicable.

SECTION 2: DEPOSITS

2.1 A deposit for the first hour of service is required to secure your booking and will be deducted from the final bill. Depending on the scope of work, certain services may require a larger deposit.

2.2 Deposits must be made over the phone using a credit card, which will be kept securely on file. We do not accept AMEX.

2.3 ONLINE PAYMENT: Online payment options, including e-transfers, are available, a 3-hour minimum deposit is required. E-transfer must be sent to info@thesixmoving.ca.The 3-hour deposit is a prepayment applied to your final bill and is not a minimum charge. Service minimums are set out in §4.1.

2.4 REFUNDS: Deposits are refundable with at least one week’s notice for cancellation or rescheduling. A $35 administration fee will apply.

2.5 SAME-DAY-CANCELLATIONS: If you cancel on the scheduled service day before the crew departs, you will be charged the agreed minimum charge for your booked service (see §4.1), which is applied first against your deposit; any deposit amount above the minimum charge is refunded. If the crew is already en route or on site, §2.6 applies instead

2.6 CANCELLATION WHILE EN ROUTE: If the cancellation occurs after the moving team is en route or has arrived at the pick-up location, the client will be charged for the first three hours of service at the booked rate, plus the agreed travel fee.

SECTION 3: FACTORS AFFECTING SERVICE DURATION

3.1 SERVICE DURATION MAY BE INFLUENCED BY VARIOUS FACTORS INCLUDING BUT NOT LIMITED TO:

• Client preparedness (i.e., packing completed prior to the move)
• Distance between the truck and the property, distance between the unit and the service elevator, and the number of stairs involved
• Availability of legal and safe parking at all locations
• Availability and capacity of service elevator and/or loading dock access
• Traffic, distance between locations, and real estate transaction delays
• Adverse weather conditions
• Overpacked or excessively heavy boxes (e.g., exceeding 50 lbs)

SECTION 4: BILLING

4.1 BILLING COMMENCES WHEN THE CREW ARRIVES AT THE ORIGIN.

The time that it takes for the crew to park the vehicle and bring up necessary supplies and equipment is on the clock. Billable time concludes when the job is completed at the final destination, and all supplies/equipment are returned to the moving vehicle.

SERVICE MINIMUMS. Moving services, including mini moves, carry a 1-hour minimum; after the first hour, time is billed in 30-minute increments, rounded up to the nearest half hour. Labour-only services may carry a 2-hour minimum. Packing services and unpacking services each carry a 3-hour minimum, except single-item packing, which carries a 1-hour minimum. Where additional crew members are added to meet the scope of work, the per-person minimum charge described in §9.2 may apply.

4.2 ESTIMATES: Your estimate is based on the information you provide to us and on our experience; the final bill reflects the actual billable time and any additional services you agree to. Where the Consumer Protection Act, 2002 applies, and we have given you a written estimate, your final bill will not exceed that estimate by more than 10% unless you agree to additional or different services during the job. Any change to the scope of work is confirmed with you (or your authorized representative, per §9.1) before the work is done.

4.3 BREAKS: For moves exceeding three hours, the crew may take a short 10–15 minute break; for jobs exceeding five hours, the crew takes a 15–30 minute meal break. All breaks are unpaid and off the clock. A break is never billed as working time. Breaks reflect our crew’s rights under Ontario employment standards, so please do not ask the crew to skip them.

4.4 ALL SERVICES ARE SUBJECT TO APPLICABLE TAXES.
Gratuities are not included in the bill but are appreciated and can be paid by cash or added to the final bill.

SECTION 5: PAYMENT

5.1 Full payment is due upon completion of services. An itemized invoice will be emailed once payment is processed.

5.2 Accepted payment methods include cash, debit, Visa, Mastercard, and e-transfer. We do not accept AMEX or cheques. Please note that our movers do not carry change.

5.3 FINAL BILL: The final bill is payable on completion of service. If you believe there is an error in your bill, contact us at info@thesixmoving.ca, and we will review it promptly. Where your booking included a written estimate, the Consumer Protection Act, 2002 limits how far a final bill may exceed that estimate unless you agreed to additional or different services during the job.

5.4 LATE PAYMENTS: Overdue balances accrue interest at 2% per month (26.82% per annum) from the due date until paid. Unpaid balances beyond 30 days may be referred to collections or subject to legal action.

5.5 OUTSTANDING INVOICES: We will not provide services until outstanding previous invoices are settled. If you booked multiple services, payment for each service must be made before we can service another.

5.6 ALTERNATIVE FINAL PAYMENT: Our standard final payment is made on completion of service using the on-site terminal (cash, debit, Visa, or Mastercard). If you ask us instead to process your final payment remotely, either by charging the credit card on file or by an online payment link, a $35 administration fee (plus HST) applies to cover the additional processing and verification this involves. The fee is charged once per invoice, will be confirmed with you when you choose remote payment, and appears as its own line on your itemized invoice. It does not apply to deposits, storage rent auto-charges under §13.2, PinkPacks rental payments under §15.10, or e-transfers received before the crew departs.

SECTION 6: PARKING

6.1 Legal parking must be available for our crew. If no designated parking is provided, the crew may use the nearest public or private parking option, including paid meter, Green P, or lot parking where necessary. Parking costs the crew pays to park legally (meters, Green P, and paid lots) will be added to the final bill. If legal parking is not available near your location, please tell your coordinator before moving day so that the options and any associated costs can be discussed and agreed with you in advance.

SECTION 7: ELEVATOR BOOKING

7.1 If elevator access is required at any location for our team to bring supplies/equipment, the client must ensure the elevator is booked in advance.

7.2 Elevator bookings at pick-up and delivery locations must align with the estimated service time. If unsure, the client should consult with our moving specialist for timeslot recommendations.

7.3 Elevator bookings typically include loading dock reservations. The client must inform the moving coordinator if additional parking instructions or requirements apply.

7.4 It is the client’s responsibility to inform Six Moving of any limitations related to the loading dock or elevators. These may include, but are not limited to:

• Elevator transfers (transfer from the freight elevator to the passenger elevator)
• Walking distances exceeding 100 metres between the loading dock and elevator
• Certificate of insurance requirements
• Time restrictions for use of facilities
• Shared elevators
• Conflicts with garbage disposal times
• Clearance restrictions
• Licence plate requirements

7.5 CERTIFICATE OF INSURANCE: If your building or location requires a certificate of insurance, please tell your coordinator as early as possible, at least one week before your move. A general certificate confirming Six Moving’s coverage is provided free of charge. If your building requires the landlord, property manager, or another party to be named as an additionally insured on our policy, a $50 administration fee applies, and we need at least one week’s notice to arrange the endorsement with our insurer. For requests on shorter notice, we will make reasonable efforts but cannot guarantee the certificate or endorsement will issue in time; the $50 fee applies only if the endorsement is issued.

SECTION 8: DISASSEMBLY AND REASSEMBLY OF ITEMS

8.1 If assistance with disassembly or reassembly of items is required, please notify your moving coordinator in advance.

8.2 The estimate does not include assembly of new furniture (flat-pack items) unless specifically noted.

SECTION 9: CLIENT RESPONSIBILITIES

9.1 The client or their authorized representative must be present at all locations during the move to provide instructions, oversee the process, and approve any changes to the original scope of work. If you book our services on behalf of someone else (e.g., a third party such as a realtor, family member, or friend), that individual will be deemed your authorized representative and will have full authority to make decisions, including but not limited to approving additional services, modifying the scope of work, and agreeing to associated charges. All decisions made by the authorized representative during the move are binding, and the booking party accepts full responsibility for any resulting charges. Failure of the client or their representative to be present at any location during the move may result in delays or additional costs, for which the client remains fully liable.

9.2 It is the client’s responsibility to disclose all relevant information, including the presence of stairs, elevator access, and a full inventory of items to be packed or moved. Undisclosed information may result in additional crew, supplies, delays, or multiple days, which will incur extra charges. Should additional crew members be needed to meet the scope of work, a minimum charge of up to 3 hours per additional staff member may apply.

9.3 Clients must pack their belongings into boxes before the move or arrange for a packing service. Extra boxes are available for purchase before the move, and a limited amount is available on our trucks.

9.4 The client must inform the movers in advance if they prefer that items not be blanket-wrapped. A waiver of liability must be signed in such cases. Items with glass, mirrored, marble, or stone components are excluded from this option due to safety risks associated with potential shattering.

SECTION 10: STANDARD PROTECTION PLAN

10.1 LIABILITY COVERAGE

Six Moving provides basic protection at no additional cost, which covers up to 60 cents per pound per article for damages or loss that occur during the move. The client must sign a specific statement on the contract agreeing to this protection. This coverage is based on weight, regardless of the actual value of the item. This is an industry-standard protection plan and is subject to the exclusions outlined below. If you would like protection based on the value of your items rather than their weight, ask your coordinator about our Replacement Value Protection Plan (see §10.3) before your move. Nothing in this Section limits any right you may have under the Consumer Protection Act, 2002 or any other law that cannot be excluded by agreement.

10.2 PROTECTION EXCEPTIONS:

• Client Packed Boxes: The contents of boxes are not covered unless they have been packed and unpacked by Six Moving’s employees.
  If the client or another party has packed the boxes, Six Moving assumes no responsibility for damage to the contents, regardless of the condition of the boxes.
• Natural Occurrences: Coverage does not extend to damage caused by natural occurrences resulting in changes to the volume, colour, or shape of items. This includes, but is not limited to, cracking, warping, fading, rusting, evaporation, condensation, shrinking, expanding, and normal wear and tear. Additionally, damage to pressed wood or particle board furniture during disassembly or reassembly is not covered under any circumstances
• Electronics and Appliances: Damage to internal workings of electronic items, including but not limited to televisions, stereos, computers, appliances, cameras, and musical instruments, is excluded. This includes items packed by Six Moving or the client.
• Mechanical Items: Including but not limited to locks, clocks, gears, musical instruments, tools, and machinery, are excluded from liability. Due to the complex and delicate nature of these mechanisms, even careful handling may not prevent operational issues or damage.
• Loss of Data or Recalibration: Six Moving will not be liable for loss of data, file corruption, or the recalibration of any electronic devices or appliances.
• Perishable Food or Plants: The standard protection plan does not cover deterioration or damage to perishable food items or plants.
• Loss or Damage of a Complete Set/Unit: If only part of a complete set or unit is damaged, Six Moving will only be liable for repairing the damaged piece(s), not for the replacement of the entire set.
• Artwork and Fragile Items: Any artwork, including frames, glass, or fragile items not wrapped by Six Moving, is not covered under the protection plan.
• Damage at Pickup/Delivery Locations: If damage occurs at the pick-up or delivery locations where the client or their agent is not present, Six Moving is not liable for the damage.
• Extraordinary Value Items: Six Moving is not liable for damage or loss of documents, jewellery, coins, artwork, prints, clothing, furs, or any articles of extraordinary value unless specifically indicated on the moving estimate by the client and agreed upon by Six Moving in writing.
• Leather Furniture: Creases, wrinkles, or other damage to leather fabric or leather furniture that arises from moving and storing will not be covered.
• Natural Stone: Items made of natural stone, including but not limited to marble, travertine, granite, and quartz, are excluded from liability due to their inherent characteristics. These materials are naturally brittle, porous, and susceptible to damage such as chipping, cracking, or scratching, even with the utmost care in handling. For enhanced protection during transit, professional crating of stone slabs is strongly recommended and can be arranged upon request.
• Hazardous Packing: Six Moving is
  not liable for damage to goods resulting from the presence of fluids, corrosive materials, flammable
  substances, or similar items improperly packed within the customer’s belongings.
• Injury Due to Equipment Use: Six Moving is not liable for injuries to the customer or any persons accompanying or representing the customer resulting from handling or using company equipment, including going on our vehicles. Use of equipment without authorization is strictly prohibited.
• Client-Handled Items: Six Moving is not liable for any damage to items handled, moved, or interfered with by the client or their representatives during the moving process.
• Pre-Existing Damage & Structural Issues: Six Moving is not liable for damage to furniture with clear pre-existing durability or structural issues identified prior to the move. For items with prior damage (including, but not limited to, scratches, rubs, worn areas, and chips), Six Moving will assume responsibility only for the portion of damage directly caused during the moving process. Documentation of pre-existing damage may be recorded for clarity before the move begins.

10.3 UPGRADED PROTECTION PLANS

Our Replacement Value Protection Plan is available upon request. It offers more comprehensive, value-based coverage for your items during the move, tailored to your inventory. It is recommended for art, instruments, and designer pieces. Ask your coordinator for details and pricing before your moving day.

10.4 CLAIMS:

Timeframe for Claims: Please report damaged or missing items within one week (7 days) of the service. Prompt reports are easier to investigate and resolve. Every claim is reviewed; claims reported later are still considered where the circumstances warrant.

claim procedure: To file a claim,
please send us an email to info@thesixmoving.ca and do not
discard any damaged items until the claim is resolved.

Items Left with our Team: Items left with our team (excluding those in storage) should be claimed within 30 days. If we cannot reach you within this period using the contact details on file, we will send a final written notice giving you at least 15 further days to claim the item, after which we may donate it to charity or, where it has no reasonable value, recycle or discard it.

SECTION 11: SERVICE AREA

11.1 Six Moving provides standard service within a 3-hour drive of Toronto. Locations beyond that radius are considered on a case-by-case basis and require Six Moving’s prior written approval, with any additional travel-related charges disclosed and agreed before booking.

SECTION 12: WALL MOUNTING SERVICES

12.1 Six Moving will unmount TVs, pictures, and mirrors from walls at no additional charge. However, Six Moving is not liable for any drywall damage resulting from the removal of screws, bolts, or other mounting hardware.

12.2 Wall-mounting of any items is not included in the standard service and must be arranged separately. Six Moving offers wall-mounting services upon prior request and subject to availability.

SECTION 13: STORAGE SERVICES

13.1 PROHIBITED ITEMS:

Perishables, flammable materials, and hazardous or illegal goods are prohibited from being moved and stored.

13.2 RENT

Monthly storage payments are due on the day of the month that your move took place (your move-in anniversary). For example, if your move occurred on January 8, your storage rent will be due on the 8th of each subsequent month. We prorate a final partial period of up to 5 days. If your goods leave storage within the first 5 days of a billing cycle, you pay only for those days rather than the full month. Invoices will be sent directly via email transmission, and payments will be charged to the credit card provided at the time of booking. Your monthly rate does not increase during a continuous storage term.

13.3 INVENTORY LIST

On the day of your move, we will document every article being moved and its condition. An inventory will be created using our “Household Goods Descriptive Inventory” form, which will be shared with you via email at the end of your move. To create the inventory, we place a colour-coded sticker with a number on each article we pick up.

13.4 DELIVERY

Please provide at least one week’s notice for your “return move” (i.e., delivery of stored goods). When you’re ready to have your items delivered, contact your representative to arrange a delivery date and time.

13.5 ITEM RETRIEVAL AND VISITS

Our storage facility is a valet facility with no walk-in access: your goods are kept in a private unit that only Six Moving staff handle day-to-day. You may visit your goods by appointment, accompanied by a member of our team. Please give us a couple of days’ notice to arrange it. If you know you will need specific items in the future, inform your booking coordinator in advance so those items can be labelled and placed at the front of your storage unit for easier access. For items stored in the middle or back of the storage unit, a fee of $70 per mover per hour will be charged for unpacking the unit, retrieving the requested item(s), and repacking the unit. Delivery of the retrieved items is not included in the estimate. Clients may choose to collect these items from our loading dock.

13.6 STORAGE LIEN (ONTARIO LAW)

Storage is provided in Ontario and is governed by the Repair and Storage Liens Act, R.S.O. 1990, c. R.25 (the “RSLA”). From the moment Six Moving receives your goods for storage, Six Moving has a possessory lien on those goods under Part I of the RSLA. The lien secures the storage charges agreed under this agreement, together with the commercially reasonable costs of custody, preservation, and (if it comes to a sale) preparation for sale that the RSLA allows. Six Moving may retain possession of the goods until those amounts are paid. The lien does not secure interest or late-payment fees, and it does not secure amounts owing for services other than the storage provided under this agreement.

13.7 CURRENT ADDRESS; GOODS YOU DO NOT OWN

You must keep a current mailing address, email address, and phone number on file with us for the entire storage period, and tell us promptly when they change. Formal notices under the RSLA will be delivered personally or sent by registered mail or prepaid courier to your most recent address on file (with a courtesy copy by email where we have one); the RSLA deems registered mail received no later than the tenth day after mailing. If any goods you place in storage belong to someone else (for example, when you book as an agent, executor, landlord, or family member), you must tell us in writing who the owner is before the goods are stored, so that we can give the owner the notice the RSLA requires.

13.8 IF STORAGE CHARGES GO UNPAID

If a storage payment is missed, we will contact you using the details on file to arrange payment or delivery of your goods. If your account remains unpaid, the RSLA gives Six Moving the right to sell the stored goods, and we will follow the RSLA’s process, which includes: (a) a waiting period of at least 60 days after the unpaid amount came due; (b) written notice of intention to sell, delivered at least 15 days before any sale, to you, to any owner of the goods, and to every other person the RSLA requires us to notify; and (c) a sale conducted in a commercially reasonable manner, by public or private sale. As a courtesy that goes beyond the RSLA’s minimum timeline, Six Moving will not issue a notice of intention to sell until your account is at least 90 days past due. At any time before the goods are sold (or otherwise disposed of as the RSLA permits), you may redeem them by paying the amount owing, including accrued storage and the costs the RSLA allows.

13.9 PROCEEDS; LOW-VALUE GOODS

If goods are sold, the proceeds are applied as the RSLA directs, first to the reasonable costs of the sale, then to the amounts secured by the lien and to any other parties the RSLA requires. Any surplus is paid to the person entitled to it or into court. Under the RSLA, a sale is in full satisfaction of the amount the lien secured: once goods are sold through this process, we do not pursue you for any remaining balance on that storage debt. Where the fair market value of the goods is less than the amount owing plus costs, Six Moving may, instead of a sale and only as and when the RSLA permits, retain the goods in satisfaction of the debt after giving the required notice, or donate them to a registered charity. Nothing in this agreement limits any right you have under the RSLA, including your right to dispute the amount owing under the RSLA’s dispute-resolution procedure.

SECTION 14: ADDITIONAL TERMS AND EXCLUSIONS

14.1 HAZARDOUS CONDITIONS

Unsafe conditions such as poor weather or floor conditions may result in a pause or cessation of work. A $10 fee may apply for salting walkways when required.

14.2 HEALTH & SAFETY

The client is fully responsible for any parasitic insects (e.g., bed bugs, cockroaches) or infestations encountered at the origin, destination, or additional stops. If such conditions are identified, Six Moving reserves the right to halt, stop, or cancel the service immediately to protect our crew and equipment. The client will be responsible for reimbursing Six Moving for the reasonable, documented costs incurred for cleaning, sanitizing, and delousing vehicles, equipment, or uniforms, as well as for the replacement of equipment that cannot reasonably be salvaged due to infestation. Additional cleaning fees may also apply. If you are aware of any infestations at the property, you must not book our services. By proceeding with our services, the client agrees to this policy and acknowledges that the company’s decision to halt services is final.

14.3 WE DO NOT PACK/MOVE

The following items cannot be packed if these items are being stored with The Six Moving’s storage services:

• Hazardous Materials
• Hot Tubs
• Firearms
• Baby & Grand Pianos
• Alcohol & Other Liquor
• Excessively Dirty Items
• People
• Money
• Pets
• Jewellery
• Pool Tables

14.4 APPLIANCES, PLUMBING AND ELECTRICAL

Six Moving does not disconnect or connect appliances, including but not limited to fridges, freezers, stoves, dishwashers, washers, or dryers.

14.5 WATER, GAS AND ELECTRICAL LINES

We do not handle the disconnection or reconnection of water, gas, or electrical lines. Similarly, Six Moving will not disconnect or install light fixtures or other electrical components, as we are not licensed to perform such services.

SECTION 15: RENTALS AGREEMENT FOR PINKPACKS

15.1 By renting the PinkPacks, you acknowledge and agree to these terms and conditions. Any breach of the terms may result in the termination of the rental agreement and additional charges.

15.2 RENTAL FEES

• The client will be billed upfront for the requested rental period.
• The rental rate is $5 per bin for the first week.,/strong>
• After the first week, the rental rate is $1.50 per bin for each additional week.
• If the client requests an extension, we will bill you accordingly based on the length of the extension.
• Orders start at a minimum of 10 bins, with additional bins available in increments of 5.

If the client wishes to cancel or change their PinkPacks rental, please inform your booking coordinator at least 48 hours in advance to avoid additional charges.

15.8 LOST OR UNRETURNED PINKPACKS

If PinkPacks are lost or not returned, then the client will be billed for the replacement cost of the PinkPacks at the current market value.

15.9 LIABILITY

You are liable for the PinkPacks once they are delivered to you. We are not responsible for any injuries, accidents, or damages resulting from improper use of the PinkPacks.

15.10 PAYMENT

Full payment is required upfront for the agreed-upon rental period. Payment is accepted via online payment.

SECTION 16: GENERAL

16.1 GOVERNING LAW: These terms and any service agreement with Six Moving are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario.

16.2 YOUR LEGAL RIGHTS: Nothing in these terms limits or replaces any right you have under the Consumer Protection Act, 2002, the Repair and Storage Liens Act, the regulations that apply to moving household goods between municipalities, or any other law that cannot be excluded by agreement.

16.3 SEVERABILITY: If any part of these terms is found to be invalid or unenforceable, the rest of these terms remain in effect.

16.4 EVENTS BEYOND OUR CONTROL: Neither party is responsible for delay or failure to perform caused by events beyond their reasonable control, for example, severe weather, road closures, or emergencies. If such an event affects your move, we will tell you as soon as possible and work with you to reschedule or adjust the plan.